Refund Policy

1️⃣ General Principles

This refund policy specifies the conditions under which WebSam may issue a refund for its services.

2️⃣ Refund Timeline

When a refund is granted, WebSam commits to processing it within a maximum of 30 days from the payment date.

The refund is made using the same payment method as the original transaction, unless otherwise agreed.

3️⃣ Eligibility

Refund eligibility depends on the nature of the service and progress of work already completed.

• Requests must be made in good faith with a clear explanation.
• Services already fully provided may not be refundable.
• Specific conditions agreed in writing take precedence.

4️⃣ How to Request

Contact us by email with: full name, payment date, service concerned, and reason.